PATIENT INFO

 Practice Information Sheet

Click on this link all the latest information about The Pines Family Practice

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Medicare Rebates

Medicare rebates apply to our consultation charges.  Our receptionists are able to help you with your rebate using our integrated EFTPOS machine. If you have an EFTPOS card attached to a savings or cheque account we are able to deposit your rebate directly into your bank account.

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Appointments

A standard appointment with our Doctor is approximately 10 minutes.  Every effort will be made to accommodate your preferred time and Doctor.  Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay.  We endeavour to have time within each day that is set aside for any urgent issues, children or walk-in-patients.
Feel free to call the receptionist to see if your Doctor is running late for your appointment.  We understand that delays can be frustrating and try to keep any delays to a minimum.
If you have a medical issue that requires a longer consultation, we can arrange this for you.  Please ask our receptionists.

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Do You Need An Interpreter?

If you or a family member requires an interpreter service, we can organise this for you using TIS National, a translating and interpreting service funded by the Australian Government for Doctors. Please let us know when you book your appointment if you may require this service.

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Reminder System

Our practice is committed to ensuring that important health checks are not forgotten and are performed on time. We will remind you when it is time to visit your Doctor for a check-up.  If you do not wish to be part of our reminder system please let your Doctor or our receptionist know.

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Repeat Prescriptions

If you need to renew a prescription, please call reception to make an appointment with your Doctor.  It is important that a Doctor sees you before renewing any prescription.

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Pathology / Radiology Test Results

Your Doctor will advise you when they expect results to arrive. Please make a follow up consultation with your Doctor so they can explain the results to you and to discuss any further investigations.

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Immunisations / Vaccines

Patients are encouraged to take advantage of government funded vaccines such as childhood immunisations, Hepatitis B and Pneumococcal for at risk patients and the flu vaccine for patients aged 65 and older. Please ask our nursing staff or your Doctor for further information.

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Travel Medicine

If you are going on holiday, please consider what vaccination’s you may need for your trip. Click here.

The Pines Family Practice wants you to have a safe, as well as healthy trip.  Here are some tips for staying safe while you are travelling.

Before You Go:

A quick look at www.smartraveller.gov.au website can tell you if any special warnings or messages about your destinations have been published by the Australian Government.

You should register the fact that you are travelling with the Australian Government, so that in the event of some disaster or major problem, you can be contacted, found, or provided with assistance if required.

Register your travel plans at: https://www.orao.dfat.gov.au/orao/weborao.nsf/homepage

At the Airport:

The increase in security at airports around the world should make us all feel safer. Remember that your hand baggage will be subject to more stringent searches. To avoid delays make sure that you do not have nail scissors, penknives, nail files, tweezers or any other sharp objects. Limit your hand luggage to one bag – and prepare liquids, aerosols and gels according to the new regulations. Arrive at the airport early; allow at least 2-3 hours before an international flight. Do not leave any bag unattended. If travelling with young children consider the use of reins while moving through airports. Be alert when travelling, make sure all your documentation is up to date and carry valuables in a money belt.

While Away:

At your destination avoid walking in less frequented areas, particularly at night. If travelling alone, stay in mainstream public places where possible.

Do not make yourself an obvious target for criminals, open displays of money and valuables should be avoided, and valuable items should be stored securely when not in use.

Check local security warnings or advice before entering unknown environments. Always ensure that someone at home is aware of your itinerary, and know where to go for assistance should you need it. A mobile phone can be of real value in a crisis situation.

If you are on medications for mood disorders, or psychiatric reasons, do not think that a relaxing holiday is the time to stop routine medications. Keep taking any prescribed medications, and carry an authority letter from the prescribing doctor.

Some basic tips:

Keep in mind that during travel we are subject to the laws of the country we are visiting. There are hundreds of people being held in foreign jails – mainly for drug offences.

Do not use or purchase illegal medications whilst travelling. In some countries drug offences carry the death penalty, or life imprisonment and flogging.

Do not assume ‘soft’ medications carry milder penalties. Penalties for marijuana and alcohol can be severe.

In many countries photographing military and government installations, police and border areas can result in detention. If in doubt ask permission before taking the photograph.

Be Insured

Please ensure that you have travel insurance – talk to your travel agent about this. Make sure that you have a policy that covers you for the things you plan to do and the places you will visit.

Overseas medical costs can be extremely high and the importance of having adequate travel insurance when travelling overseas on business or pleasure cannot be overstated.

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Your Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff, as per the current Privacy Act. For further information click on this link Health Information Management Policy

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Home And Other Visits

Home visits are available for regular patients whose condition prevents them from attending the practice. Please contact reception to organise this.

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Care Outside Normal Opening Hours

Home Doctor Service provides care to our patients outside normal opening hours including weekends and Public Holidays.  Home Doctor Service provides a home visit service and can be contacted on 13 74 25
Please remember, if it is an emergency, call 000 immediately.

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Telephone Access

Your Doctor may be contacted during normal opening hours. If the Doctor is with a patient, a message will be taken and the reception staff will advise you when it is likely that the Doctor will return your call. In an emergency your call will always be put through to a nurse and or a Doctor.

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Smoking Policy

This practice has a strict NO SMOKING policy.

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Patient Feedback

Our goal is to provide consistent quality care to our patients. If you have any concerns or suggestions, please phone or write to:

Rick McKee – General Manager

The Pines Family Practice, PO Box 4050, Elanora, QLD 4221
Tel: 07 5598 1300
Email: rmckee@pinesfamilypractice.com.au

We would like to know if you are concerned about any aspect of our service. However you may prefer to contact the Queensland Government Centre for handling complaints.

Office of the Health Ombudsmen.

Call: 133 646

Email: info@oho.qld.gov.au

Website: www.oho.qld.gov.au

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Waiting Times

Nobody likes to be kept waiting. Our staff are all aware of this and try to adhere to appointment schedules. However, the unpredictable nature of a medical practice means that doctors do sometimes run behind time. We sincerely regret any inconvenience caused to patients when we are behind with our appointments.

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